At F&F Jewellery, we want you to absolutely love your purchase. If for any reason you’re not completely satisfied, we’re here to help make things right.
✅ Return Eligibility
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Timeframe: You may return unworn, unused, and undamaged items within 14 days of receiving your order.
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Condition: Items must be returned in their original packaging, including all tags and certificates (if any).
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Non-Returnable Items:
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Custom or personalized jewelry
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Earrings (for hygiene reasons)
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Gift cards and promotional items
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🔁 How to Initiate a Return
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Contact Us: Email us at lnfo@fandfjewellery.com with your order number and reason for return.
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Receive Instructions: Our team will send you return instructions and the return address.
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Ship Your Item: Pack your item securely and send it back using a tracked delivery service.
💳 Refunds
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Once we receive and inspect your return, we’ll process your refund to your original payment method within 5–7 business days.
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You’ll receive a confirmation email once your refund is issued.
📦 Return Shipping
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Customers are responsible for return shipping costs unless the item was faulty or incorrect.
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We recommend using a trackable service, as we’re not liable for items lost in transit.
🛠️ Faulty or Damaged Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos. We’ll offer a replacement or full refund.
🤝 We’re Here to Help
Still have questions about returns? Reach out anytime — we’re happy to assist you.
📧 Email: lnfo@fandfjewellery.com
